Text copied to clipboard!
Title
Text copied to clipboard!Freight Forwarding Customer Service Specialist
Description
Text copied to clipboard!
We are looking for a Freight Forwarding Customer Service Specialist who will ensure smooth and efficient management of freight transportation processes and provide high-quality customer service. This position requires the ability to coordinate logistics activities, communicate with clients and partners, resolve issues, and ensure that all freight forwarding stages are executed on time and according to established standards. The role involves analyzing orders, planning routes, coordinating vehicle bookings, managing documentation, and providing clients with information about the status of their shipments. The candidate should be organized, communicative, able to work in a team, and respond promptly to problems. This is an excellent opportunity to join a dynamic logistics company and develop professional skills in the freight forwarding field.
Responsibilities
Text copied to clipboard!- Coordinate freight transportation processes from order to delivery.
- Communicate with clients and resolve their inquiries and issues.
- Plan and optimize transport routes.
- Manage related documentation and ensure its accuracy.
- Collaborate with transport companies and other partners.
- Monitor shipment status and inform clients about updates.
- Ensure all processes comply with company quality standards.
- Analyze and report on forwarding activities.
- Handle unforeseen situations and respond promptly to problems.
- Assist in improving customer service processes and quality.
Requirements
Text copied to clipboard!- Experience in freight forwarding or logistics.
- Good communication skills and ability to work with clients.
- Organizational skills and attention to detail.
- Ability to work in a team and independently solve problems.
- Basic computer skills, including MS Office.
- Ability to work under deadlines and adapt quickly to changes.
- Knowledge of transport documentation and customs procedures is a plus.
- Higher education in logistics, business, or related field is an advantage.
- Responsibility and reliability.
Potential interview questions
Text copied to clipboard!- What is your experience in freight forwarding?
- How do you handle conflict situations with clients?
- How do you organize your workday to ensure efficiency?
- Do you have experience working with transport documents?
- How do you act if a shipment is delayed or unexpected problems arise?
- Which computer programs do you use daily?
- How do you assess your ability to work in a team?
- Do you have experience working with international clients?
- How do you ensure accuracy of information and document management?
- What are your professional goals in this field?
